FAQS

Ordering

Q: Can I cancel my order?
A: Yes, you can cancel your order before it has been shipped. Please get in touch with us as soon as possible to arrange this.

Q: What if I want to speak to someone?
A: If you need assistance, please email us at treatsintime@gmail.com. Our customer service team is ready to help with your inquiries.

Q: How can I track my order?
A: We will send you an email with tracking information once your order has been dispatched, so you can follow its progress.

Q: There's a problem with my order, what do I do?
A: Should you encounter any issues with your order, contact us at treatsintime@gmail.com. Provide details and photos of the problem to help us resolve it.

Shipping

Q: Do you ship outside of the UK?
A: We currently only ship orders within the UK.

Q: How long will it take to receive my order?
A: Delivery typically takes between 3-5 business days after the order has been shipped.

Payment

Q: How secure is my payment?
A: Our payment process is highly secure, utilizing encryption to protect your payment information.

Q: Can I pay in instalments?
A: We do not offer instalment payment plans at this moment.

Q: What payment options do you offer?
A: We accept PayPal, Apple Pay, Google/Android Pay, and major credit and debit cards.

Returns and Refunds

Q: Do you accept returns?
A: Since our products are perishable, we cannot accept returns. However, if your order is damaged upon arrival, please contact us immediately.

Products

Q: Do you have any halal products?
A: Yes, we offer a selection of halal items. Please check the product descriptions or contact us for more details.

Q: When will my favourite product return?
A: We work to restock items as quickly as possible. You can sign up for email alerts on the product page to be notified when it’s available again.

Q: Do your products come straight from America to us?
A: No, all products are stored in our UK warehouse to ensure a wide selection and timely delivery.

Dietary Requirements

Q: Do you offer any products suitable for specific dietary needs?
A: Yes, we cater to various dietary needs. Please review the product descriptions or contact us for more information.

Q: Can you give me some free products for a review on my social media/blog?
A: Depending on the size of your audience, we might consider it. Please send us your social media details for review.